Help Center FAQ
Answers to common questions about Macro Markets, prediction markets, and using the platform.
The safety of your funds is a top priority at Macro Markets. This article answers the most common questions about how we protect your money and what you can do to keep your account secure.
Frequently asked questions
Is my money safe with Macro Markets?
Yes. We apply security practices across multiple layers—including access controls, continuous monitoring, and infrastructure designed to reduce operational and fraud risks. Using cryptocurrencies carries market-specific risks (volatility, blockchain network conditions); platform security complements but does not replace those factors.
Are my funds kept separate from the company’s funds?
We follow the principle of fund segregation: client assets are handled separately from Macro Markets’ operational resources, in line with internal policies and applicable requirements.
Where are my cryptocurrencies stored?
We use a combination of custody solutions and wallets with different levels of network exposure (including cold wallet storage for part of the balances), reducing the attack surface against unauthorized movements.
Does Macro Markets use two-factor authentication (2FA)?
We strongly recommend that you enable 2FA on your account. This adds an extra layer of protection even if your password is compromised. You can manage this in your profile security settings.
What happens if someone tries to access my account?
We monitor suspicious activity and may request additional verification on logins or withdrawals. If you notice transactions you do not recognize, change your password immediately, revoke active sessions (when available), and contact support with as much detail as possible.
Is there insurance that covers crypto losses?
Insurance coverage varies by jurisdiction, partners, and asset type. Up-to-date information on guarantees or custody partnerships can be requested from support or reviewed in the legal terms applicable to your account.
Can the value of my cryptocurrencies go down?
Yes. Cryptocurrencies are volatile assets. The balance in your account may change in fiat market value. This is not the same kind of risk as a platform “security” incident in the sense of hacking—it is market risk, which you should consider before trading.
How can I avoid scams and phishing?
- Always use the official Macro Markets website URL and bookmark it.
- Never share 2FA codes, passwords, or recovery links with anyone.
- Be wary of “guaranteed profit” offers or support that asks for remote access to your wallet.
- Verify email senders and links before clicking.
What should I do if I suspect fraud?
Contact official Macro Markets support immediately through the channels listed on the website or in the app. Include date, time, screenshots (if any), and any related transaction ID (TXID).
Summary
Your funds are handled with security processes and segregation aligned with industry best practices. Combine that with 2FA, strong passwords, and safe online habits to maximize account protection.
